General Terms and Memberships

1. Services and membership types

Le Club Rosé Pilates offers instructor-led classes primarily focused on learning the Pilates method and its techniques.

These terms govern the studio’s memberships. The individual agreement specifies the selected plan, eligible classes, the number of sessions included or the unlimited nature of access, the price, taxes, start and end dates, and payment schedule.

Limited-class memberships include the number of sessions stated in the agreement for each monthly billing period. Unlimited memberships provide access to eligible classes during each active period, subject to availability and booking rules.

Unused monthly credits expire at the end of the corresponding billing period and do not carry over to the next period. Simply not attending one or more classes does not automatically entitle the member to a refund or additional credit. The financial consequences of terminating a membership are addressed in section 2.

Memberships are personal and non-transferable.

The rules for booking, cancelling a class, no-shows, late arrivals and waitlists are set out in the studio’s Cancellation and Booking Policy. Cancelling a booking does not terminate the membership.

2. Initial commitment and termination

2.1 Initial commitment

The preferential membership rate is offered with an initial commitment of three monthly billing periods. This commitment does not prevent the member from exercising their right to terminate the agreement before the end of that period.

2.2 Giving notice

Members may terminate their membership by sending written notice to clubrosepilates@gmail.com. They may use the cancellation form attached to their agreement or any other written notice clearly expressing their intention to end the membership. They may also use the online cancellation mechanism made available to them.

Termination takes effect on the date the notice is sent, without requiring the studio’s approval. Members may, however, expressly request a later effective date, including the end of their already-paid period. In that case, services remain available until the chosen date.

No further instalments relating to a period after termination takes effect will be collected. Any amounts already owing are settled according to the calculation below.

2.3 Amounts owing and refunds

Before classes begin, the agreement may be terminated without any fee or cancellation indemnity.

After classes begin, the member must pay for services already provided at the agreed price. A cancellation indemnity may also apply, equal to the lesser of $50 or 10% of the price of services not yet provided under the agreement. This calculation covers the remaining services under the agreement, not only the current month. The studio may reduce or waive this indemnity.

Any excess amounts collected are refunded within ten days after the termination notice is sent. These terms also apply after the first three billing periods.

Early termination alone does not automatically require payment for all remaining periods or a retroactive adjustment to the regular rate.

2.4 Eligibility following early termination

If a member terminates their membership before completing the first three billing periods, they may not take out a new membership or purchase a new class package until the first anniversary of the original agreement’s start date.

This restriction does not apply to a studio-approved change of plan, including an upgrade or downgrade. Such a change does not restart the twelve-month period.

3. Duration, expiry, pricing and payments

3.1 Duration and no automatic renewal

Each membership has a fixed term of no more than twelve months. The exact dates appear in the individual agreement. Monthly instalments are payments under that agreement and do not constitute automatic monthly renewals.

The agreement ends on its scheduled expiry date, without automatic renewal. Continuing the membership requires the member’s express acceptance of a new agreement. No renewal payment is collected solely on the basis of the member’s silence.

3.2 Expiry notices

The studio sends reminders sixty days, thirty days and fifteen days before the agreement ends, followed by a notice on the day it expires. Members are responsible for keeping their contact information up to date.

Failure to receive a reminder does not extend the agreement or constitute acceptance of a renewal.

3.3 Pricing

The agreed rate remains fixed throughout the agreement’s term. Any new rate proposed for a subsequent agreement is communicated to the member with the renewal offer, normally with the reminder sent sixty days before expiry. It applies only after the new agreement is accepted.

The instalment amounts, applicable taxes, total amount payable and payment dates are stated in the individual agreement. Members must keep their payment information up to date.

3.4 Failed payments

When a payment fails, access to classes under the membership is temporarily suspended until the unpaid amount is settled. Members must settle that amount before attending a class covered by the membership.

The studio may retry collection of the unpaid amount using the authorized payment method. It may also contact the member to help resolve the issue, without undertaking to send a notice after every unsuccessful attempt.

The studio does not add late-payment or reactivation fees. No automatic seven-day deadline is imposed on the member to resolve the issue.

A failed payment is neither an approved pause nor a termination. While the agreement remains in effect, the agreed payment schedule continues to apply, and subsequent instalments are not automatically suspended or postponed. A later payment settles an earlier balance only to the extent that the corresponding amount has actually been paid.

Access is restored once the payment issue is resolved. Members retain the right to terminate their membership under section 2.

4. Refunds and already-paid periods

Requests for goodwill refunds, separate from termination of the agreement, are reviewed case by case. They concern only the current billing period corresponding to the most recent monthly payment. In particular, the studio may consider a request if the member has not attended any classes during that period.

Earlier periods that have fully elapsed and for which services were properly provided are not reopened solely because the member did not use all their classes.

Attending a class does not, however, exclude the calculation set out in section 2 when a member terminates their agreement. The limits of this goodwill refund policy do not apply to refunds resulting from that termination, billing errors, or advance payments that must be returned for services not provided.

When members expressly choose to maintain their membership until the end of their already-paid period, they retain the agreed services until that date. No goodwill refund is then granted solely because they underused that period.

5. Voluntary pauses and billing postponements

5.1 Requests and approval

Members may request a temporary pause or postponement of their next payment by writing to clubrosepilates@gmail.com and stating their preferred dates. The studio must approve the request before the payment it concerns is collected.

A pause request does not automatically amend the agreement. The studio may refuse repeated or abusive requests. This discretion concerns voluntary membership accommodations and does not allow the studio to refuse a termination exercised under section 2.

5.2 Duration and effective date

There is no minimum pause duration. A short postponement, such as two weeks, may be approved.

The combined duration of approved pauses and postponements is limited to three months per twelve-month agreement, unless the studio grants an exception.

A pause does not apply retroactively to a period already billed and does not convert that period’s credits into credits that can be carried over. It applies to future billing, according to the agreed dates. Members may choose to finish their paid period before the pause begins.

5.3 Payments and resumption

Payments stop during an approved pause. Instalments removed for that period are not collected later. Billing resumes according to the arrangements and return date agreed with the studio.

A pause does not extend the original agreement’s end date. An administrative billing adjustment does not restart the eligibility period set out in section 2.4.

This section applies to approved voluntary pauses. Access restrictions for unpaid amounts are governed by section 3.4.

6. Changes to schedules and services

The studio may adjust its schedules and substitute instructors. These changes must preserve the services promised under the agreement. Access to a recurring time slot or a particular instructor is not guaranteed.

When the studio cancels a class, any credit deducted for that booking is restored. The studio allows the credit to be reused under conditions that do not deprive the member of the service they paid for.

If a change or interruption prevents the studio from providing the agreed services, the necessary adjustments are determined based on the services that can actually be offered and the amounts collected.

7. Following studio rules

Members must follow the studio’s operating rules and instructors’ directions, and respect other participants and staff.

Measures addressing repeated breaches of booking rules or behaviour that compromises safety are set out in the Cancellation and Booking Policy. They are separate from voluntary pauses and access restrictions for unpaid amounts.

8. Photos and videos

Taking photos or videos during classes requires the studio’s prior permission.

This permission does not replace the consent of other identifiable people. Their consent must be obtained before photographing or filming them, and before sharing their image. A person’s refusal must be respected.

9. General provisions

9.1 Communications

Requests concerning a membership, pause, termination or refund may be sent to clubrosepilates@gmail.com.

If there is a disagreement about a transaction, the studio invites the member to contact it to seek a resolution. This is not a prerequisite for exercising a remedy or disputing a transaction with their financial institution.

9.2 Service interruptions

If an interruption occurs beyond its control, the studio informs affected members and takes reasonable steps to limit the impact on classes. An interruption does not automatically entitle the studio to retain amounts collected for services that will not be provided, nor does it exclude the studio’s responsibilities under the law.

9.3 Applicable documents and consumer rights

These terms supplement the individual agreement and the Cancellation and Booking Policy provided to the member. They do not replace the mandatory information, notices and forms that must accompany the agreement.

The mandatory provisions of the Consumer Protection Act and the Civil Code of Québec prevail over any conflicting provision of these terms, the individual agreement or the studio’s policies.

The invalidity of a clause does not affect the other provisions to the extent that they can continue to apply. These terms are governed by the laws of Quebec.